Refund Policy

At CreativeSharks, we prioritize customer satisfaction while also ensuring the protection of our digital products and intellectual property. This Refund Policy explains the conditions under which refunds may or may not be provided.

By purchasing any product from https://creativesharks.in, you acknowledge and agree to the terms below.

1. Nature of Digital Products

All products sold on our website are digital and downloadable items. Once a digital product is purchased and delivered, it cannot be “returned” like a physical item. Due to the instant and irreversible nature of digital downloads, refunds are only granted under very specific conditions.

2. No Refund After Download / Access

Refunds are NOT provided once:

• You have downloaded the product
• You have accessed the digital file or link
• You have received the digital item in any form

This policy exists to prevent misuse, illegal distribution, and unauthorized replication of digital content.

3. Eligible Cases for Refund

A refund may be issued ONLY in the following rare situations:

• Duplicate payment: If you were charged twice for the same purchase.
• Technical issues: If the product file is corrupted and we are unable to provide a working replacement.
• Product not delivered: If you do not receive a download link within 24 hours of successful payment (excluding email typos).

All refund decisions are made after a thorough verification process.

4. Non-Refundable Cases

Refunds will NOT be issued under the following circumstances:

• You do not like the product after purchase
• You purchased the item by mistake
• You claim you didn’t receive the product but our system shows delivery
• Your device or software is not compatible with the file
• You shared or attempted to share the product illegally
• You misused the download link or exceeded download limits
• Slow internet causing download issues

5. Digital Product Compatibility Disclaimer

Before purchasing, it is your responsibility to confirm:

• Your device supports the file format
• You have the required software to open/use the product
• You have stable internet for downloading

No refunds are provided for compatibility issues.

6. Defective or Corrupted File Requests

In rare cases where a file is corrupted:

• You must report within 48 hours of purchase
• You must provide screenshots or proof of the issue

If verified, we will:

• Provide a replacement file OR
• Issue a refund ONLY if a replacement is not possible

7. Fraud & Misuse Policy

To prevent piracy and fraud, we closely monitor:

• Download attempts
• IP addresses
• Device logs
• Unusual activity or sharing attempts

If fraudulent behavior is detected:

• Your access may be suspended
• No refund will be provided
• Legal action may be taken under the Copyright Act

8. Refund Request Procedure

If you believe you are eligible for a refund, follow this process:

• Email us at info@creativesharks.in
• Include your Order ID, payment screenshot, and full description of the issue
• Our team will review your request within 24–48 hours

Refund approval is subject to verification and eligibility.

9. Processing Time for Refunds

If approved, the refund will be processed within:

• 5–7 business days for bank/UPI refunds
• Instant–48 hours for wallet refunds (if applicable)

10. No Chargeback Abuse Policy

Initiating fraudulent chargebacks after receiving digital products is strictly prohibited.

If a user opens a false chargeback:

• All access to products will be terminated
• Future purchases will be blocked
• Legal action may be taken

11. Changes to Refund Policy

We may update or modify this policy at any time. Changes will be posted on this page with a revised effective date.

12. Contact Details

For refund-related issues or support, contact us:

CreativeSharks
Plot No. S-68, BL Tower-3, 3rd Floor,
Maharani Farm, Mahaveer Nagar 2,
Gayatri Nagar B, Durgapura,
Jaipur, Rajasthan 302018, India

Phone: +91-7852002706
Email: info@creativesharks.in